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Shipping, Cancellations & Returns


Shipping:

Please allow 2 to 3 business days for your order to ship (excluding weekends and holidays). 

Shipping is free for orders of $50 or more. Below $50 the charge is a flat rate of $7 within Ontario. For the time being we only delivery products within the province of Ontario, Canada.

Note that with the increased workload on mail carriers during the holidays and the additional strain that COVID-19 has placed on mail delivery, some additional delays be occur.


Cancellations:

We strive to ship products very quickly, so if a mistake was made on your order please contact us as quickly as possible (myorder@cardinalhealth.ca) to request the cancellation prior to shipment. If cancellation is not possible at time of contact, our team may help facilitate a return upon delivery (please see Returns below for exceptions). 

Please double check all order details thoroughly prior to placing your order. If you've made an error in your order please contact us immediately for assistance.


Returns:

***As of October 31st 2021 CareEssentials.ca will be closing***

If you have an issue with an item that you have purchase that involves a manufacturer defect or damage to the item while being delivered please let us know. Otherwise, all sales are final.

Email myorder@cardinalhealth.ca with your order number for assistance.

 

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